Remote or On-Site Support

As technology plays an increasingly integral role in mission-critical, business processes, rapid response to technical issues can ensure increased productivity and effectiveness. Companies are finding their IT helpdesk solution to be a crucial component of their business support services. Virsage recognizes the value that a reliable helpdesk solution can provide your organization and can effectively improve your business by providing faster response times, reduced down time, first-call incident resolution, and real-time assistance.

Virsage promotes enhanced IT outsourcing solutions by taking a proactive approach to IT asset management and service monitoring. By actively measuring system status and performance metrics, potential problems can be identified and the necessary corrective actions can be taken before they affect business operations. Centralized management and remote control tools allow our technicians to provide the same level of customer service and support to users in the field and satellite offices, as to users at corporate headquarters.

For companies that require constant on-site support, Virsage staff work with a professionalism and personal dedication that blurs the lines of traditional outsourced staff. Our on-site technicians work aside, rather than apart from, your existing staff to provide the same levels of service as traditional in-house staff. Unlike traditional in-house staff, however, our team of specialists can be called in for skill-set specific tasks that may not warrant a full time presence. Many medium size companies require the expertise of a database administrator or telecommunications engineer only occasionally. These businesses often have to choose between retaining a full time employee and paying for expensive contractors.

With its Remote Support Services, Virsage can provide secure, efficient support services while providing a 75% reduction in resolution time with a 35% average reduction in desk-side dispatches. Remote, proactive system metric monitoring to minimize incident response times and promote system reliability. Let our highly trained, dedicated, operational staff manage your enterprise or mid-size IT infrastructure.